Privacy Policy

Privacy Policy

Effective Date: August 25, 2026

Italian Soccer Academy (“Italian Soccer Academy,” “ITSA,” “we,” “us,” or “our”), operated by Stepstone Enterprises LLC, respects your privacy and is committed to protecting the personal information of players, parents, families, clients, and visitors who interact with our website, programs, social-media accounts, and communication systems.

This Privacy Policy explains what information we collect, how we use it, how it may be processed by service providers, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, register for a program, communicate with us, complete a form, send us an email, or interact with us through WhatsApp, Instagram, Facebook Messenger, or other communication channels.

This information may include:

  • Name of the parent, guardian, player, or client
  • Player name, age, and date of birth
  • Email address
  • Telephone or WhatsApp number
  • Instagram or Facebook account identifiers
  • City and country
  • Soccer club or academy
  • Player position
  • Programs, events, camps, training opportunities, or services of interest
  • Messages and information you voluntarily provide during conversations
  • Registration, scheduling, and customer-service information
  • Information necessary to follow up on inquiries or provide requested services

When a minor participates in one of our programs, information concerning the player is generally provided by, or processed in connection with, a parent or legal guardian.

2. Information Received Through Meta Platforms

When you communicate with Italian Soccer Academy through Instagram or Facebook, Meta Platforms, Inc. may provide our application with information necessary to receive and respond to your communication.

Depending on the features you use and the permissions authorized by Meta, this may include:

  • Instagram or Facebook account identifiers
  • Messages you send to our business
  • Message timestamps and identifiers
  • Basic account information necessary to manage the conversation

We use this information only for legitimate Italian Soccer Academy business purposes, including responding to inquiries, providing customer service, maintaining continuity of conversations, and helping families obtain information about our programs and services.

3. How We Use Information

We may use personal information to:

  • Respond to questions and requests
  • Provide information about Italian Soccer Academy programs and services
  • Maintain continuity between conversations
  • Avoid asking customers repeatedly for information they have already provided
  • Process registrations and program inquiries
  • Identify programs that may be relevant to a player or family
  • Schedule meetings, assessments, or follow-up communications
  • Provide customer support
  • Maintain internal customer relationship records
  • Improve our services and communication systems
  • Identify situations that require follow-up by a member of our team
  • Protect our systems and prevent misuse or fraud
  • Comply with applicable legal and regulatory obligations

4. Automated and AI-Assisted Communications

Italian Soccer Academy may use automated systems and artificial intelligence tools to assist with customer communications.

Our AI-assisted communication system, including our assistant known as Massimo, may help:

  • Respond to frequently asked questions
  • Provide information about programs
  • Organize information provided during a conversation
  • Maintain conversation continuity
  • Identify customer interests
  • Record relevant customer information in our customer relationship management system
  • Escalate conversations to a human representative when appropriate

AI-assisted systems are used as tools to support our operations. Important decisions involving participation, eligibility, contractual matters, financial commitments, or other matters requiring human judgment may be reviewed by an authorized member of our team.

5. Service Providers and Technology Partners

We use third-party technology providers to operate our website, communications, data storage, customer management, and AI-assisted services.

These providers may include, where applicable:

  • Meta Platforms, Inc., for Instagram, Facebook, Messenger, and related business communication services
  • OpenAI, for AI-assisted processing and customer communication
  • Google, for business productivity, customer relationship management, and data storage services
  • Website hosting and infrastructure providers
  • Registration, scheduling, payment, email, and communication service providers

These providers may process information on our behalf only as necessary to provide their respective services and subject to their own privacy and security policies.

We do not sell personal information to advertisers or data brokers.

6. Customer Relationship Management

Information voluntarily provided during communications may be stored in our customer relationship management systems so that Italian Soccer Academy can maintain an accurate history of the relationship with a player or family.

For example, we may record:

  • Contact information
  • Player information
  • Program interests
  • Previous communications
  • Follow-up requirements
  • Registration status
  • Customer-service notes

This allows us to provide more consistent service across different communication channels.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain appropriate business and customer records
  • Follow up on inquiries
  • Meet contractual requirements
  • Resolve disputes
  • Satisfy legal, accounting, or regulatory obligations

Information that is no longer reasonably necessary may be deleted, anonymized, or archived in accordance with our operational and legal requirements.

8. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

No internet-based system can guarantee absolute security, but we work to limit access to information to authorized personnel and service providers who require it for legitimate business purposes.

9. Information About Children and Minors

Italian Soccer Academy provides soccer development programs that may involve minors.

Whenever practical, communications concerning a minor’s participation, registration, travel, payments, or program decisions are conducted with the player’s parent or legal guardian.

We do not intentionally use information concerning minors for unrelated advertising or sell information concerning minors to third parties.

Parents or legal guardians may contact us to review, correct, or request deletion of personal information concerning their child, subject to applicable legal or contractual retention requirements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your data is being used

To exercise a privacy right, contact us using the information below.

11. Data Deletion Requests

You may request deletion of information associated with your interaction with Italian Soccer Academy or our Meta-connected applications.

To request deletion, contact:

Italian Soccer Academy
Website: https://italiansa.com
Email: eddie.marles@italiansa.com

Please include sufficient information for us to identify the account or communication associated with your request.

After verifying the request when necessary, we will delete or anonymize eligible information unless retention is required for legal, contractual, fraud-prevention, accounting, or legitimate business purposes.

12. External Websites and Services

Our website and communications may contain links to third-party websites, registration platforms, payment providers, social networks, or other services.

Italian Soccer Academy is not responsible for the privacy practices of third-party websites or services. We encourage users to review the privacy policies of those providers.

13. International Processing

Italian Soccer Academy works with players and families in multiple countries. As a result, information may be processed or stored in countries different from the country in which it was originally provided.

When we use third-party service providers, information may also be processed according to the locations and safeguards used by those providers.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices.

The updated policy will be published on this page with a revised effective date.

15. Contact Us

For questions regarding this Privacy Policy, your information, or a data-deletion request, contact:

Italian Soccer Academy
Operated by Stepstone Enterprises LLC
Website: https://italiansa.com
Email: eddie.marles@italiansa.com